Shipping


 

Shipping costs – ITALY

Shipment to Italy are delivered by SDA Courier.

Shipments to Italyare free of charge, unless diffrently stated.

For disadvantaged ZIP codes/places (listed during the purchase process) an 8 euro extra is charged.

As required by Italian laws, every BigJoe.it shipment is provided with official invoice which lists the costs (in Euros) of every single good purchased.

 


 

Shipping costs – EUROPE

Shipping in Europe are delivered by Export BOX or DHL courier.

For orders whose amount is less than or equal to € 350, shipping costs are 15. For orders above that amount shipping is free, unless diffrerently stated.

For shippments to Cyprus, Bulgary, Romany, Croatia, Turkey the shipping costs are 25 euros regardless of the total amount of the order.

As required by Italian laws, every BigJoe.it shipment is provided with official invoice which lists the costs (in Euros) of every single good purchased.

 


 

Shipping costs - EXTRA EUROPE

Shipping to Extra Europe countries are delivered by Export BOX or DHL.

For orders whose amount is less than or equal to € 500, shipping costs are 25. For orders above that amount shipping is free of charge.

As required by Italian laws, every BigJoe.it shipment is provided with official invoice which lists the costs (in Euros) of every single good purchased.

 


 

Delivery Time

Italy: 2/3 working days from order processing.
Europe: 3/4 working days from order processing.
Extra Europe: 6/7working days from order processing.
Russia: Average time for delivery is about 20 working days. If the Customs held the package for inspection, the delivery could require a longer time due to causes not attributable to BigJoe.it

 



Shipping Date

Shipments are send from Sulmona by BigJoe.it, from Monday to Friday excluding italian public holidays. Shipping times start from order processing including 24 hours for order preparation and actual shipping from our storehouse. Note that this process may take more time during sale period, when shipping can take up to 2/3 working days.
Orders made during weekends will be handled the following Monday. Orders made during holydays will be handled the following working day.

 


Order Status

Customers can receive information on their order status in their own account management page in the “Order history and details” section. Shipments will be delivered from Monday to Friday between 9.00am and 6.00pm.

 



Shipping Traceability

BigJoe.it will send an email reporting the shipping number provided from SDA (Export BOX or DHL for international shipments) as soon as the order is shipped. Customers can follow their order status from their account page's control panel on www.sda.it. The web page will show exact and updated movements of your shipment.

 



Authorized Shipment Delivery

Customers are asked to carefully inspect the package on delivery, before signing for receiving. BigJoe.it's packaging are carefully made and sealed with our protective duct tape. If for any reason the package looks tampered or the tape is not intact, we advice to reject the delivery or sign with reserve. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the the package, customers are requested to immediately report the incident to the local SDA office and contact BigJoe.it clicking here.

 



Shipment Stock

SDA will automatically send a stock practice file to BigJoe.it in the event that he delivery was missed, reporting the reason and requesting for instructions. The Customer can always see the stock practice file and his Order status directly from his personal account's control panel.
If the customer doesn't give any instructions, BigJoe.it reserve the right to ask for merchandise return after three (3) working days.

A maximum period of 15 days of stocking at the nearest SDA office is scheduled, with stocking fees charged to the customer.
We would like to remind our customers that opening a stock practice file has a cost of 8 euro. Stocking fees are charged to the customer both for national and international shipping: from the 4th day on a minimum fee of 3 euros is applied while from the 5th day on a 0.50 euro daily fee is applied.


 


Pay in store 

With the Pay in Store service customers can purchase products online and pick them up directly in our stores:

Big Joe Boutique - Via Circonvallazione Orientale, 31 - Sulmona (AQ) if the merchandise war purchased in the "Big Joe" section
Cult! Easywear Outlet - Corso Ovidio, 69 - Sulmona (AQ) - if the merchandise war purchased in the "Outlet" section

not later than ten (10) days from online purchase date and not later than three (3) days if payed in store. We would like to remind our Customers that is not possible to try the purchased products at the store when picking them up. If merchandise is not compliant, it can be replaced not later than ten (10) working days from the pick date, using the RMA procedure explained in the RMA section.

 


RMA

The Customer must follow the normal RMA procedure from the “Order history and details” section found in his personal account page in order to ask for a RMA. For Pay in Store purchases its possible to ask for a merchandise substitution (or a online-only coupon of the same amount) returning the goods in two ways:
via courier as regular procedure or returning the products directly in our stores.

Returned products can't be replaced with different ones.





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Our products online price could be different from the price you will find in our stores and could be subject to special offer available online only.
We would like to remember you that we avalable the service "Pay In Store" allowing our customers to purchase goods online and pay it directly in our stores with online prices.
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